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Service Support

Our Commitment

We, E-Focus, have committed ourselves to outstanding support that goes above and beyond what our competitors provide. We're always available to answer questions, guide you through something you haven't done before. We don't charge you for support, or limit the amount of time you can talk to us. When you need us, we are there.

Phone Support

Our clients can get in touch with our client support staff during business hours by calling us at +86 755 8825 7909. During non-business hours emergency support is available by calling the same number.

We're proud to say that emergency support requests receive a staff response within ten minutes. For non-emergency support after hours, we recommend emailing our support team.

E-mail Support

Support can be contacted by email directly. You can send an email to efocustec@securiticn.com and then receive an e-mail acknowledgement within 10 minutes.