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 Q1. I have problems with using EPORDO product, what should I do first?
Should you encounter any errors when using the EPORDO product, please do the following:

    • Read the user manual and the quick installation guide carefully. Check the network connection and the network settings of the product.
    • Check the power supplier if was correct to the products.
    • Read the FAQ and the application notes on the EPORDO website, you may find a solution to your problem.
    • Download the latest product firmware or utility ( download.html ) for the product and try again.
    • Report your questions to our Technical Support by the "Online Support Form"

If your problems could not be solved by the above steps, please contact the dealer/ retailer/ e-tailer/ system integrator or the distributor from whom you purchased the unit or EPORDO for immediate service. Please note that the defective product should be returned to the original authorized seller only.

Q2. How do I contact Technical Support?

You can contact EPORDO Technical Support by the following ways:

    • On-line Support
    Please visit our website  and submit your enquiries.

Q3. How will Technical Support help me?
One of our professional technicians will help you solve the problem to make sure your product works properly. The technician will determine whether the problem is the result of the product, and verify if your product contains a defect, and your product is under warranty. If your product is confirmed to be defective, you will be advised to contact the dealer/ retailer/ e-tailer/ system integrator or the distributor where you purchased the unit for repair.

Q4. Can you determine if my unit is under warranty from the product serial number?
No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice or packing slip) from EPORDO authorized distributor or retailer, but is not related to the product serial number. You need to present your proof of purchase in order to verify your product is under warranty.

Q5. May I replace my defective product with a different model?
No. EPORDO will repair a defective product under warranty or replace it with the same model only.

Q6. What is the procedure for a refund?
Refunds are provided by the EPORDO reseller within the period of time the reseller allows. EPORDO does not provide refunds.